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How can we help?

Got a question? Check the FAQs below - chances are the answer's already here. If not, drop us a message and we'll get back to you.

  • info@proto360.in

  • Call us at 1800 572 7846

    (Monday–Friday, 10am–4pm IST, excluding public holidays)

  • Fill the Contact Form

General Questions

Find the most frequently asked questions below.
  •  proto360 is a wellness nutrition brand built around one idea: that the best nutrition already exists in Indian food - we've just extracted it, cleaned it up, and made it easy to fit into your everyday life. No overhaul required.

  • We currently have three products: True Protein — whole food protein from moong dal and brown rice. Unflavoured, invisible in your food. Lite — a prebiotic fibre blend that supports gut health and manages cravings. Calm — a stress and sleep support sachet with ancient adaptogenic herbs.

  • Anyone living a busy life who wants their nutrition sorted without a lifestyle overhaul. We're not a gym brand. We're not a medical brand. We're just food that works — for urban Indians aged 25 and above.

  • Yes, all three are designed to complement each other. True Protein covers your daily protein gap, Lite supports your gut, and Calm helps you wind down. That said, if you're on any medication or have a health condition, please check with your doctor first.

  • Yes, all proto360 products are 100% vegetarian.

  • Yes, all proto360 products are manufactured in a GMP-certified facility and comply with FSSAI regulations.

Product Questions

Find the most frequently asked questions below.
  • Stir one serving into any food or drink — dal, smoothie, milk, soup, even your morning parathas. It's completely unflavoured and dissolves easily. Nobody will know. That's the point.

  • Each serving contains 27g of complete plant protein.

  • Take one sachet of Calm whenever you feel stressed or can’t relax. Mix it with normal/cold water. Consistency matters - give it at least 2 weeks to notice a difference.

  • Lite contains prebiotic fibre that feeds the good bacteria in your gut. Over time, this helps regulate digestion, reduce bloating, and manage cravings. 

  • Our products are made from whole food and natural ingredients and are generally well tolerated. Some people may notice mild digestive changes in the first few days of taking Lite — this is normal as your gut adjusts. If anything feels off, stop using it and consult a doctor.

  • Yes. All proto360 products are manufactured in a GMP-certified facility with strict quality checks at every stage.They have also been tested at a NABL accredited third party lab.

Ordering & Shipping

Find the most frequently asked questions below.
  • We ship across all Indian states and Union Territories.

  • Tier-1 cities: 2–3 business days. All other cities and towns: 5–6 business days. Please allow 3–4 business days for your order to show movement after dispatch. Deliveries to J&K and the North-East may take up to 2 weeks.

  • Once your order is dispatched, you'll receive a tracking link via email and SMS. 

  • Orders can be modified or cancelled within 12 hours of placement. Please email us at info@proto360.in as quickly as possible if you need to make a change.

  • We're sorry about that. Please email us at info@proto360.in with your Order ID and a photo of the damaged product within 24 hours of delivery. We'll make it right.

SATISFACTION GUARANTEE

Find the most frequently asked questions below.
  • We know our products will help you. Your first purchase is completely risk-free with our 14-day money-back guarantee. If you're not happy, we'll refund you - no hard feelings.

  • To be eligible for a full refund, you'll need to:

    • Use the product consistently for 14 days as per instructions.
    • Submit a refund request with your Order ID to info@proto360.in within 14 days of delivery.
    • Complete a short feedback form and share a photo of the used or remaining product for verification.
  • The guarantee applies only to orders placed on proto360.in. Products purchased from marketplaces or offline stores are not eligible.

    • Offer can be claimed once per customer.

    The guarantee does not apply if:

    • The product was not used consistently for 14 days.
    • The refund request is made after 14 days of delivery.
    • The product was purchased from a marketplace or offline store.

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